News Stay on top of the latest news →

Refund form

This is the refund form for the Online Store and concerns the various products of the Jean-Doré Beach, Open Water Swimming and the Aquatic Complex.


  • There are no ticket refunds or exchanges, except in the case of the closure of the Jean-Doré Beach or the Aquatic Complex by the Société du parc Jean-Drapeau.
  • In the event of a billing error, the client must provide a copy of his bank statement demonstrating the error (a PDF file or a photo in JPG format).

Please note that there may be delays in processing reimbursement requests during busy periods. Rest assured that we are doing our best to resolve the situation as quickly as possible.


All fields marked with an asterisk (*) are mandatory.

Personal information

Credit card information


Transaction information

The 6-digit order number can be found in several places, including the confirmation email sent with the tickets. (e.g., 290210)

The following two fields are optional. They are useful for processing a refund request in the event that the order number is unknown.

The 12-digit transaction number can be found on the transaction statement sent by Payfacto / CT-Payment. (e.g., 000274770062)

The 12-digit invoice number can be found on the transaction statement sent by Payfacto / CT-Paiement. (e.g., 204000016303)

Additional information

In the event of a billing error, you must provide supporting documents such as proof of payment, a photo of a bank statement, etc.

  • Only PDF or JPG files of 5 MB or less are accepted!