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Frequently asked questions

Here is a list of questions and answers most frequently asked by visitors at Parc Jean-Drapeau. If you have any additional questions or require further clarification, please do not hesitate to contact our Customer Service.

Parc Jean-Drapeau

  • Are there restrooms at the Parc?

    Yes. There are several sanitary blocks containing clean and safe toilets, in addition to those already accessible inside the sports, museum and entertainment facilities.

  • Is smoking or vaping permitted at the Parc?

    Yes, cigarette smoking is permitted at Parc Jean-Drapeau, except for certain areas.

    Under the provisions of the Tobacco Control Act1, smoking is prohibited in Parc facilities, and it is also prohibited within a nine-metre perimeter around the doors and windows of any building.

    Smoking is also prohibited within a nine-metre perimeter of outdoor areas operated as children's playgrounds, which includes the overall area of Jean-Doré Beach.

    Many areas with ashtrays have been set up at the Parc. Out of respect for nature and Parc users, please do not leave your cigarette butts on the ground.

  • Is smoking or vaping cannabis permitted at the Parc?

    The rules pertaining to cannabis differ from those regarding the consumption of tobacco.

    In the province of Québec, smoking or vaping cannabis in public areas, both indoors and outdoors, is prohibited. This consumption ban comprises the entire Parc Jean-Drapeau territory, including the public road.

    Please note this legislation apples to the Parc at all times, even during the events organized by the Société du parc Jean-Drapeau such as the Fêtes des neiges or Week-ends du monde, as well as any other event.

    If you see any non-compliance with the regulations, please contact Parc Jean-Drapeau's security department at 514 872-9999. The security department will take charge of communicating with the emergency services or the police, if required.

    Cannabis Regulation - Montréal

  • Are you allowed to consume alcohol at the Parc?

    Yes, you can drink alcoholic beverages with a meal while seated at a picnic table.

  • Are dogs allowed at the Parc?

    Dogs are permitted at the Parc in green spaces and on the trails provided they are kept on a leash. They are not allowed in the following Parc facilities and events:

    • Jean-Doré Beach
    • Aquatic Complex
    • Athletes' Quarters
    • Rental halls
    • Events: check with the promoter of the event if you have questions in this regard.
  • What are the Parc's hours of operation?

    Île Sainte-Hélène is accessible every day from 6 a.m. until midnight. Île Notre-Dame is accessible every day from 6 a.m. to 11 p.m.

  • Are we allowed to fish anywhere in the Parc?

    Parc Jean-Drapeau allows fishing on some of its banks overlooking the Saint Lawrence River. Please note people that fish are subject to the Ministère de la chasse et de la pêche (region 8) regulations, and thus they must hold a valid permit.

    And fishing is prohibited in the lakes, ponds and canals situated inside the Parc.

  • What is the size of Parc Jean-Drapeau?

    268 hectares comprising the two islands.

  • Can I fly a drone in the Park?

    The use of drones by individuals is strictly forbidden on the parc Jean-Drapeau site. For any professional drone request, please contact the Société Parc Jean-Drapeau's Center of Operations at 514 872-9999.

  • Can we camp at the Parc?

    Camping overnight at Parc Jean-Drapeau is prohibited.

  • Can we have a barbecue at the Parc?

    The use of a propane BBQ is permitted solely on the picnic tables. Charcoal cooking devices are not permitted.

Customer Service

  • How does one register a complaint?

    With Customer Service in the Contact us sections.

    In summer:

    1. Information Center
    2. Jean-Doré Beach
    3. Aquatic Complex
  • Can a person pay by Interac?

    Usually, at the places where you pay, an Internac service is available. But the snack bar and river shuttle do not have this service.

  • Are there any ATM machines?

    It is possible to make withdrawals at the ATM machines located inside and according to the schedules of the following facilities:

    In summer:

  • How to recover a lost item?

    If you lost an item while visiting Parc Jean-Drapeau, please fill out the form.

Mobility

  • Can we drive on Circuit Gilles-Villeneuve?

    Yes, the race track is shared by cyclists, pedestrians, inline skates enthusiasts and motorists.

  • Is the circuit Gilles-Villeneuve multi-purpose track open in summer season only?

    The multi-purpose track of the Circuit Gilles-Villeneuve is generally opened and maintained from April 15 to November 15. If favorable weather conditions allow for a longer opening period, the dates will be adjusted accordingly in the calendar.

  • Is there a speed limit at Parc Jean-Drapeau?

    Yes, the speed limit throughout Parc Jean-Drapeau is 30 km/h, even on Circuit Gilles-Villeneuve.

  • Is it possible to ride a motorcycle in the Parc?

    In compliance with the City of Montréal by-law, motorcycle traffic is prohibited at all times on all Île Notre-Dame roadways.

    However, it is permitted on Île Sainte-Hélène, from 7 a.m. to 11 p.m., if the entry and exit is done by the Jacques-Cartier Bridge.

  • Can a person rent golf carts?

    No, the golf carts you see on the grounds are for the use of Parc Jean-Drapeau employees.

Wildlife

  • Why is it important not to feed animals?

    It's important not to feed the animals in order to avoid making them dependent on a human presence to get fed! The animals on the Parc Jean-Drapeau premises are perfectly capable of surviving in a natural environment, you'll be doing them a favour by refraining from giving them food.

Parking

  • Is it possible to get a parking pass?

    Yes, it is possible to obtain a monthly or annual parking pass for the P2, P4 and P7 at the Athletes' Quarters.

  • Can one park a camper van or any recreational vehicule at parc Jean-Drapeau?

    Yes, our parking areas can accommodate a "camper van or any recreational vehicule" but the it cannot remain there overnight.

  • Are there any charging stations at Parc Jean-Drapeau for electric vehicles?

    Yes, there are charging stations at the Parc; one is located at the P2 Parking Lot, near the Athletes' Quarters, and there are also a few at the Casino de Montréal.

Circuit Gilles-Villeneuve

  • Can we drive on Circuit Gilles-Villeneuve?

    Yes, the race track is shared by cyclists, pedestrians, inline skates enthusiasts and motorists.

  • Is the circuit Gilles-Villeneuve multi-purpose track open in summer season only?

    The multi-purpose track of the Circuit Gilles-Villeneuve is generally opened and maintained from April 15 to November 15. If favorable weather conditions allow for a longer opening period, the dates will be adjusted accordingly in the calendar.

  • Is there a speed limit at Parc Jean-Drapeau?

    Yes, the speed limit throughout Parc Jean-Drapeau is 30 km/h, even on Circuit Gilles-Villeneuve.

  • Are there any lockers available close to Circuit Gilles-Villeneuve for the use of visitors?

    No there are no lockers available in this area. But lockers are made available to clientele of the Beach and Aquatic Complex.

  • Is it possible to get a parking pass?

    Yes, it is possible to obtain a monthly or annual parking pass for the P2, P4 and P7 at the Athletes' Quarters.

Bike link and Route verte

  • Is the bike link open in summer season only?

    The bike link is generally opened and maintained from April 15 to November 15. If favorable weather conditions allow for a longer opening period, the dates will be adjusted accordingly in the calendar.

Jean-Doré Beach

  • Are we allowed to bring our own alcoholic drinks to the Beach?

    No, bringing your own alcoholic drinks to the Beach is prohibited. Only alcoholic drinks sold at the bar-terrace are authorized. All containers, bags and coolers will be searched at the entrance to the Beach.

  • Is it allowed to smoke at the Beach?

    Under the Tobacco Control Act, smoking is prohibited at Jean-Doré Beach. People who wish to smoke must leave the Beach area and go to the designated zones.

  • Are dogs allowed at the Parc?

    Dogs are permitted at the Parc in green spaces and on the trails provided they are kept on a leash. They are not allowed in the following Parc facilities and events:

    • Jean-Doré Beach
    • Aquatic Complex
    • Athletes' Quarters
    • Rental halls
    • Events: check with the promoter of the event if you have questions in this regard.
  • What is the procedure if it's raining at the Beach?

    The decision on whether to open or close the Beach is made very early in the morning, based on the forecasts of weather conditions to come, and the decision is definitive. If the weather is uncertain, please contact us at 514 872-0199 before you leave for the Beach.

  • What happens if weather conditions worsen as the day goes along?

    If there is a light rain, the facility will remain open, but if it is stormy and thundering, the Beach will remain closed temporarily. If weather conditions don't improve, we reserve the right to close access to the water areas and safely accompany visitors to the exit.

  • Am I entitled to a refund if the Beach needs to be evacuated?

    If weather conditions force us to close the Beach during the day for safety reasons, every customer that has bought an admission ticket for the day will be reimbursed.

Aquatic Complex

  • Is it possible to get lane swimming tickets on the online store?

    It is currently not possible to buy lane swimming tickets on the online store, you must get them on your next visit to the Aquatic Complex. However, the lane swimming season passport is available online.

Venues

  • Is it possible to rent a hall or site at Parc Jean-Drapeau?

    Yes, please consult the Venues page.

  • Are dogs allowed in the rental halls?

    Dogs are permitted at the Parc in green spaces and on the trails provided they are kept on a leash. They are not allowed in the rental halls and other Parc facilities.

Online store

  • What web browsers are supported by the online purchase platform?

    Use a recent browser for a seamless buying experience : Microsoft Edge, Google Chrome, FireFox, Safari, Opera.

  • Is it possible to change the date on my ticket?

    The option to change the date on a ticket is only available to people who have created an account on the online store before purchasing the ticket. Creating an account allows you to change the date of your upcoming tickets up until 1 hour before the start of the activity.

    To create an account: click here

  • I didn't receive an email confirmation of my purchase.

    1. Check to make sure the email confirmation of purchase didn't end up in your spam emails.
    2. Verify whether the email address is right and if you are able to access the WEB platform of your messaging software, click on connect and check whether your email confirmation of purchases appears there.
    3. If it doesn't appear there, go back to the platform of the online shop and connect to your account by clicking on Access my account and enter your email address and password. Then click again on your name, in the upper part of the basket and click on My account. Click on Sales history and select the transaction. This will enable you to click on the Resend receipt button. You should again receive your purchase confirmation.
  • I am unable to make a purchase on the online platform.

    1. First, make sure the person doing the buying is the same person making the payment (the same credit-card holder).
    2. Make sure the first and last name and postal code are the same as that showing on your credit card account statement.
    3. You took more than 15 minutes to make your purchase. After 15 minutes, the system automatically resets your session and removes the items in your basket. You have to redo the transaction from the start.
    4. If the credit card you used expires in the same month as your purchase, it might happen that the purchase is declined. We suggest you use another credit card if such a situation occurs.
    5. Your credit card is declined due to a lack of funds or because it was deactivated or for any other reason. If this happens, we suggest you contact your credit card issuer to resolve the problem.
  • I get an error message when I am making the payment.

    1. If you are using a smart phone such as iPhone 5 (or earlier versions) or iPad Air 1 (or earlier versions), Apple no longer supports these models. We are thus unable to guarantee the online purchase platform will work properly on your web browser. If this is the case, we suggest using a more recent computer or smart phone.
    2. If you are using an Android smart phone or tablet (version 6 or earlier), we cannot guarantee the online purchase platform will work properly on your device. If possible, we suggest using a more recent computer, tablet or smart phone.
    3. Clear your web browser's history. If you are using an iPhone, go into Settings, Safari, scroll down to Delete browsing history and click on Delete data. On the other platforms, refer to the documentation of your web browser.
  • I am unable to take a photo with my smart phone or tablet when I select "Take My Photo".

    1. Make sure your browser is permitted to use your device's camera. For Apple devices, go into Settings, Privacy, Camera and make sure your browser is authorized.
    2. Use another browser or computer.
  • I am unable to create my customer account because the system is showing my email address is already being used.

    You have already created an account using this email address. To reset your password, click on the I forgot my password button. Make sure your email address, your first and last name are identical to that which you used when originally creating your account.

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A Trail Through the Islands

  • Is the islands' trail accessible in the winter?

    There is no snow removal on the trails in the winter. Since these are permanent trails, if the weather is mild and there aren't any significant snowfalls, the trails will be visible, so they would be accessible in winter.

  • Are there any impediments on the trails?

    While an event or construction work is going on there could be some localized impediments which might cause some minor detours: this gives you the opportunity to strike out on an adventure and make some discoveries!

  • Is there a print version of a brochure?

    The print version of the brochure is currently no longer available. The Parc Jean-Drapeau staff is considering a possible reconfiguration of the trails, as well as the format of the brochure in an effort to reduce the ecological footprint.

Customer Service

To obtain more details or for any request for information, do not hesitate to contact us.